Have a question? Find answers below or reach out directly.
First, close the app completely and reopen it — access sometimes takes a few seconds to sync. If it still hasn't updated after 2 minutes, email us at getbunnyhopapp@gmail.com and we'll sort it out within 24 hours.
To help us find your account quickly, include both of the following:
Subscriptions are managed by Apple or Google — not through BunnyHop directly.
Cancel at least 24 hours before the next renewal date to avoid being charged. Your access continues until the end of the paid period.
We don't process refunds directly — all purchases go through Apple or Google.
Yes. The 1-day pass expires 24 hours after purchase. The 3-day pass expires 72 hours after purchase. The monthly subscription renews every 30 days. Chat packs (7 conversations) never expire — they stay in your account until you use them.
On the free tier, you get 15 messages per conversation. Once used, you need a chat pass to continue with that character. Paid plans include higher daily message limits as shown on the Paywall screen.
No — 1-day and 3-day chat passes unlock one specific character. If you want to chat with multiple characters without limits, the monthly subscription covers all of them.
The Memory Panel shows you exactly what an AI character has remembered about you — things like your interests, your job, moments from your conversations, and preferences you've mentioned. It appears as a small chip (✨) in the chat header after you've had a few exchanges. Tap it to open the full panel.
Memories are extracted after every few messages in a conversation. The ✨ chip in the chat header lights up when new memories have been added. If you've just started a conversation, it may not appear until you've exchanged several messages.
Memories are tied to your account. Deleting your account (Profile → Delete Account) permanently deletes all memories along with all other data. Selective memory deletion is not currently available, but we're working on it.
Your account is tied to your device ID, which is stored in your device's secure keychain. If you reinstalled without clearing keychain data (most reinstalls), your profile and matches should restore automatically when you open the app. If they didn't, your device ID was cleared — unfortunately this means your previous account cannot be recovered. Email us if you had an active paid subscription and we'll help.
Open the app → Profile tab → scroll to the bottom → tap Delete Account. This permanently deletes all your data immediately — conversations, messages, memories, and purchase records. This action cannot be undone.
Try force-closing and reopening the app. If the issue persists, reinstall it. If it still doesn't work, email us at getbunnyhopapp@gmail.com with your device model, OS version, and a description of what's happening.
Can't find what you're looking for? We respond within 24–48 hours on weekdays.
When emailing about a purchase or account issue, include your User ID (Settings → Support in the app) so we can find your account instantly.